Complex Group Sales Manager
Company: New York City Growth - Highgate Hotels
Location: New York
Posted on: November 13, 2024
Job Description:
Compensation Type: Yearly Highgate Hotels: Highgate is a premier
real estate investment and hospitality management company widely
recognized as an innovator in the industry. Highgate is the
dominant player in U.S. gateway markets including New York, Boston,
Miami, San Francisco and Honolulu, with a rapidly expanding
presence in Europe, Latin America, and the Caribbean. Highgate's
portfolio of global properties represents an aggregate asset value
exceeding $20B and generates over $5B in cumulative revenues. The
company provides expert guidance through all stages of the
hospitality property cycle, from planning and development through
recapitalization or disposition. Highgate also has the creativity
and bandwidth to develop bespoke hotel brands and utilizes
industry-leading proprietary revenue management tools that identify
and predict evolving market dynamics to drive out performance and
maximize asset value. With an executive team consisting of some of
the industry's most experienced hotel management leaders, the
company is a trusted partner for top ownership groups and major
hotel brands. Highgate maintains corporate offices in London, New
York, Dallas, and Seattle. Overview: The Complex Sales Manager is
responsible for effectively soliciting and becoming familiar with
all accounts in his/her market segments. He/she is also responsible
for prospecting and closing on assigned accounts/territory to
positively impact hotel revenues. Responsibilities:
- Attend daily Highgate Hotel Business Review (HHBR)
meeting.
- Develop a full working knowledge of the operations of the
hotel, including Food and Beverage, Guest Services and
Reservations.
- Develop a complete knowledge of company sales policies and
SOP's, and ensure knowledge of and adherence to those policies by
the sales team.
- Meet or exceed set goals.
- Operate the Sales Department within established sales expense
budget.
- Participate in required M.O.D. and Saturday office coverage as
scheduled.
- Initiate and follow up on leads.
- Maintain and participate in an active sales solicitation
program.
- Monitor production of all top accounts and evaluate trends
within your market.
- Regularly contact existing accounts based on the tracing
frequencies of the Account Coverage Program.
- Meet or exceed sales solicitation call goals as assigned by the
Director of Sales.
- Invite clients to the hotel for entertainment, lunches, tours
and site inspections.
- Assist in implementing special promotions relating to direct
sales segments, i.e. parties, sales blitzes, etc.
- Assist in the preparation of required reports in a timely
manner.
- Be familiar with all Highgate Hotel sales policies and selling
techniques with an emphasis on maximizing occupancy and Average
Daily Rate (ADR).
- Conduct a professional, thorough site inspection of the hotel
with clients, exhibiting key features and benefits of the
property.
- Use your property's computerized sales management system to
manage the hotel's business, including (but not limited to)
generating reports, entering business, blocking space and building
accounts.
- Meet and greet onsite contacts.
- Abide by Prime Selling Time (PST).
- Develop networking opportunities through active participation
in community and professional associations, activities and
events.
- Review meeting planner evaluations with the Director of Sales
to ensure that issues receive follow-up.
- Entertain clients.
- Handle inquiries as part of Inquiry Day Program.
Qualifications:
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Must be skilled in Windows, Company approved spreadsheets and
word processing.
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally,
and/or up to 10 pounds of force frequently or constantly to lift,
carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and
written with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information,
data, etc. from various sources to meet appropriate
objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management. Salary Range:
$75,000-$80,000 Per Year
Keywords: New York City Growth - Highgate Hotels, Union City , Complex Group Sales Manager, Executive , New York, New Jersey
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