Service Design Product Manager
Company: VirtualVocations
Location: Paterson
Posted on: October 26, 2024
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Job Description:
A company is looking for a Service Design Product Manager (Lead
Consultant).
Key Responsibilities
Partner with analytics and customer experience teams to gather
insights and identify customer pain points
Optimize customer experience and first contact resolution across
digital and CFAR-assisted servicing capabilities
Collaborate with technology and service delivery teams to develop
and implement solutions
Required Qualifications
Bachelor's degree with 4+ years of relevant experience or
equivalent combination of education and experience
Familiarity with customer service and customer experience
domains
Experience in cross-functional collaboration
Analytical mindset and digital savvy
Keen sense of accountability and ownership of business results
Keywords: VirtualVocations, Union City , Service Design Product Manager, Executive , Paterson, New Jersey
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