Patient Support - Manager, Program Operations Management
Company: Novartis Group Companies
Location: East Hanover
Posted on: October 20, 2024
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Job Description:
Job Description SummaryLocation: East Hanover, New Jersey
This position will be located at the East Hanover site and will not
have the ability to be located remotely.
One of the most important functions in today's biopharmaceutical
industry is patient services. As ease of accessing HCP prescribed
medications has become more difficult, the ability of a company to
build, design, implement, and run dynamic end-to-end patient
support offerings has become critical to patients successfully
starting and staying on therapy.
The role of the Program Operation Manager is to support product and
program strategy for the Rare Renal Portfolio. This role supports
ongoing planning, evaluation/measurement, and optimization of
short-term and long-term program performance to enable impact for
Novartis and patients. This includes day-to-day management and
monitoring of all NPS programs and services (onboarding, co-pay,
adherence, e-services, hub operations), and pull-through of
customer-facing resources to support field execution of the Rare
Renal programs. The Man-ager also serves as the primary contact
between NPS field associates and HQ on program operations and
patient access and reimbursement content deployment.
This associate will collaborate closely with the Director of NPS
Program Strategy and Management for Rare Renal on program evolution
through the product life cycle. Additionally, they will liaise with
multiple NPS Centers of Excellence and cross-functional teams.
Major Accountabilities
* Works as an integral part of the NPS cross-functional team to
identify and escalate operational issues requiring resolution with
NPS teams including, but not limited to, Vendor Management, Patient
Support Center, Product Team and Field Operations
* Liaises with NPS Centers of Excellence, including, but not
limited to, NPS Vendor Operations Team, to address day-to-day
operational needs and provide input for Vendor Management Team to
communicate with vendor partners
* Leads/ participates in daily/weekly calls as necessary to be
operationally up to speed on all projects and issues with program
management
* Assess program operations to ensure business objectives are being
met and evaluates program performance against these objectives in
partnership with Patient Sup-port Center and Program Data Insights
and Analytics Center of Excellence
* Acts as a consistent liaison, point of contact and facilitator to
enable appropriate discussions and projects between NPS Operations,
Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field,
IT, Analytics, and other business partners and departments related
to NPS Operational activities
* Supports successful communication of NPS programs to key
stakeholders across the enterprise including sales, marketing, and
field reimbursement teams and maintains an in-depth understanding
of assigned NPS Program(s) and initiatives related to that
program
* Understands key operational and program reports and uses them to
measure business efficiency to manage overall program
performance
* Partners with NPS Enterprise Content Design Team to pull-through
customer-facing resources to field teams and content across all
stakeholders (including MAP/FUSE)
* Responsible for identifying and reporting adverse events via the
established Novartis systems as per applicable processes.
Job DescriptionEducation (minimum/desirable):Bachelor's Degree,
(PharmD, RN or MBA a plus) Required Experience:
EEO Statement:The Novartis Group of Companies are Equal Opportunity
Employers who are focused on building and advancing a culture of
inclusion that values and celebrates individual differences,
uniqueness, backgrounds and perspectives. We do not discriminate in
recruitment, hiring, training, promotion or other employment
practices for reasons of race, color, religion, sex, national
origin, age, sexual orientation, gender identity or expression,
marital or veteran status, disability, or any other legally
protected status. We are committed to fostering a diverse and
inclusive workplace that reflects the world around us and connects
us to the patients, customers and communities we serve.
Accessibility and reasonable accommodationsThe Novartis Group of
Companies are committed to working with and providing reasonable
accommodation to individuals with disabilities. If, because of a
medical condition or disability, you need a reasonable
accommodation for any part of the application process, or to
perform the essential functions of a position, please send an
e-mail to us.reasonableaccommodations@novartis.com or call
+1(877)395-2339 and let us know the nature of your request and your
contact information. Please include the job requisition number in
your message.
Salary Range$130,400.00 - $195,600.00
Skills DesiredAgility, Asset Management, Commercial Excellence,
Cross-Functional Collaboration, Customer Orientation, Healthcare
Sector Understanding, Influencing Skills, Marketing Strategy,
Negotiation Skills, Operational Excellence, Priority Disease Areas
Expertise, Product Lifecycle Management (PLM), Product Marketing,
Stakeholder Engagement, Stakeholder Management, Strategic
Partnerships
Keywords: Novartis Group Companies, Union City , Patient Support - Manager, Program Operations Management, Executive , East Hanover, New Jersey
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